©2017 BY COOL SOLUTIONS

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RETURNS

We want you to be as happy as can be with your order, but just in case you do change your mind or your item is faulty, then please read on for how we can help resolve this for you. Your statutory rights are not affected by these terms.

RETURNS POLICY

If you just don't want the items we have sent to you, you have 3 months from when you receive them to return them back to us. They must be unused and in their original condition. The returned product/s must include all of the contents including instructions and packaging. If it was part of an offer, ie buy one get one free, then both must be returned to be eligible for a full refund.

We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post.

The cost of the initial postage paid by you for us to deliver the goods will only be refunded if you have notified us of your intent to return all of the items within the 14 days after you have received the item/s.

FAULTY GOODS

If the product you have ordered is faulty, you have 3 months to return it back to us.

For faulty items over 2kg, please contact us before returning your item as we may be able to arrange a courier.

If your item is damaged in transit, please contact us as promptly as possible and we will advise you on how to proceed.

REFUNDS

Upon receipt of your items it will take up to 14 working days for us to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.